Product return system
Options to offer a refund, replacement, store credit (for future purchase) and more.
John Beasley commented
Also allowing for system to spit out an automated RMA # as well would be nice
List the top reasons (defect,...) and action (refund, replacement....) for product return. Sending product return status through automated email would be good too.
Would you please describe the "more" part as well :)